Privacy Policy

Last updated: April 16, 2026

Qleno ("we", "us", "our") operates the Qleno platform at app.qleno.com. This Privacy Policy explains how we collect, use, and protect your information when you use our services.

Information We Collect

We collect information you provide directly to us, including:

• Account information (name, email address, phone number, business name)
• Payment information (processed securely through Stripe and Square; we do not store card numbers)
• Business data you enter into the platform (client records, job schedules, employee information)
• Communications you send through the platform (SMS, email)
• Contact form submissions (name, email, business name, message)

How We Use Your Information

• To provide, maintain, and improve the Qleno platform
• To process transactions and send related information
• To send appointment reminders and business communications on your behalf
• To respond to your requests and provide customer support
• To send service-related notices and updates

Data Security

We implement industry-standard security measures to protect your data. All data is transmitted over encrypted connections (TLS/SSL). Your business data is stored in secure, access-controlled databases with row-level security ensuring that each company can only access its own data.

Third-Party Services

We use the following third-party services to operate the platform:

• Stripe and Square for payment processing
• Twilio for SMS communications
• Resend for email delivery
• Supabase for database hosting
• Railway for application hosting

Each service has its own privacy policy governing their use of your data.

Data Retention

We retain your data for as long as your account is active or as needed to provide services. If you cancel your account, we will delete your data within 90 days unless required to retain it for legal or regulatory purposes.

Your Rights

You may request access to, correction of, or deletion of your personal data at any time by contacting us at hello@qleno.com.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a revised "last updated" date.

Contact Us

If you have questions about this Privacy Policy, contact us at hello@qleno.com.